Innovation & Optimization Services
Optimization of Primary Business Functions
How can you maximize the potential of your ‘bread-and-butter’ functions while staying true to your mission and vision?
Operationalization / Systematization (Systems-Thinking
Replacing ad hoc activities with adaptable systems (processes, templates, etc.) to improve efficiency, effectiveness, and consistency.
Effectiveness & Efficiency
Ensuring that desired outcomes are achieved with minimal waste.
Process Improvement, Business Process Reengineering
Redesigning L1-L3 business processes to improve clarity, efficiency, and results.
Productivity
Measuring and balancing the rate of processing to realistically maximize output in line with organizational goals.
Resource Management
Managing assignments among individuals to balance skill alignment, highest team performance, cost effectiveness, and strategic skill development.
Cost Reduction & Profitability
Identifying and implementing cost-savings initiatives without limiting quality or growth potential.
Infrastructure & Tools
Enhancing supportive infrastructure such as policies, SOPs. technology/software, AI tools, templates, job aids, and knowledge management repositories.
SMB Consulting
Integrative consulting services to help small businesses build strategies, optimize operations, and cultivate organizational excellence – no matter the industry or niche.
Targeted Optimization
What specific challenge or priority program could use immediate optimization?
Pain Point Analysis
Analyzing pinch points and identifying the root cause to specific challenges or obstacles, and developing and implementing resolution strategies.
PPM / Complex Project Management
Providing expert leadership and drive for high-priority initiatives.
Stakeholder Surveys
Developing and conducting unbiased surveys to obtain meaningful stakeholder input that informs organizational decision-making.
Transformation
How can your organization make radical changes for immediate shifts and step-jump growth?
Organizational Transformation
Re-forming business structure, roles, and processes to better align performance with strategic direction.
Cultural Transformation
Enabling effective cultural change with top-down, bottom-up, and cross-functional strategies.
Technology & Digital Transformation
Guiding and implementing new tech strategies, completing data migrations, and launching new or upscaled technology platforms that better enable organizational processes.
RCA & Complex Problem-Solving
Critically analyzing complex challenges, leveraging proven Root Cause Analysis (RCA) frameworks (incl. 5 Whys, fishbone, 5M/6M/E, FMEA) to dig deep and identify their causal factors. Then, using creative and analytical approaches to develop pragmatic and thorough resolutions.
Revitalization & Turnaround
Recovering underperforming functions or programs with thorough root cause investigations, stakeholder feedback, and performance transformation solutions.
Change Management & Maturity
How can your organization smoothly and thoroughly transition to new processes, tools, or structures?
Change Readiness
Assessing and confirming that the organization has infrastructure and resources available to successfully enact change, and that individual stakeholders are ready to embrace it.
Change Vision & Definition
Defining high-level change objectives and clear success metrics in alignment with the long-term objectives.
Needs Assessment & Impact Analysis
Defining the As Is / Current State, identifying business requirements for the To Be / Future State, translating needs into necessary changes, and identifying how other areas will be affected as well.
Thoroughly examining all areas for change and impact, including leveraging the McKinsey 7S elements (structure, strategy, systems, skills, style, staff, and shared values).
Stakeholder Engagement & Change Communication
Shaping and aligning appropriate communications to drive stakeholder buy-in through the ADKAR change lifecycle (awareness, desire, knowledge, ability, reinforcement).
Feedback & Adjustment
Soliciting active feedback from key stakeholders to minimize disruption and achieve early confirmation of success.
Training & Support
Developing and implementing training methods and materials to ensure that all stakeholders are well-equipped for lasting adoption.
Adoption Metrics & Benefits Measurement
Measuring and responding to metrics on stakeholder adoption of the change itself, as well as the outcomes and benefits that called for the change in the first place.
Client Service Excellence
How can your organization deliver top-notch service to your target markets?
New Customer Journey
Reducing barriers to engagement and onboarding to increase conversion/win rates.
Client Experience, UI, & Customer Satisfaction
Understanding the external experience through the lifecycle of a customer/client, and realigning client processes and interfaces to bridge organizational and client goals for fruitful relationships and shared success.
Client Retention & Loyalty
Identifying and mitigating pain points to improve retention and drive high-value marketplace chatter.
Market Niche Alignment
Assessing your existing customer base and realigning strategies to expand, focus, or better serve your markets.
Are you ready to disrupt the status quo and take your operations to the next level?
Strategic Management Services
Leadership & Team Development Services
Let’s Connect
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